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Q1. How do I place an order?
A: Placing an order is simple. Please select ‘Order Type’ first. Choose which items you fancy and add them to your basket. Once you have decided on your meal and the minimum order amount of the restaurant is reached you can click "go to checkout". If you’re a new customer you will be asked to sign up. If you are an existing customer, you can go to the payments section and proceed with your order. Once the payment details have been entered you will be asked to complete your order. Once this button is clicked we will send you the confirmation email.
Q2: How do I remove items from my order?
A: Click the 'remove' icon (x) next to the item you want to remove. Alternatively, clear the entire contents of your order with the Clear Basket button.
Q3: I am having problems ordering on the website
A: If you are experiencing technical problems using this website, please ensure you are using one of the below browsers: The newest versions of the browsers will always work better.
If you use an Apple Mac, we recommend using Google Chrome.Q4: Do you have a mobile friendly website?
A: Yes, you will be directed to the mobile version when you access our website through your smartphone.Q5: Do you charge for the service or delivery services?
A: This depends on the distance from which the order is being placed. If the order falls within the allocated delivery area, then there will be no additional charge. If you live outside the allocated delivery area there may be a small charge for the service.
Q6: Do I have to be a member to use this service?
A: Anyone can use our service. However, when you order food, you will need to create an account. Your contact details will be captured in our system as well as your delivery address. You can also add a different delivery address should you need to.
A: We currently accept cash (Paid directly to the driver) and PayPal payments.
Q8: How long will the delivery take?
A: Depends on the number of orders and the distance from the restaurant to your delivery address. Once your order has been processed, we will send you an email regarding your confirmation and expected delivery time. Please check your spam and junk folders if you do not see the email in your inbox.
Q9: How do I cancel my order?
A: All cancelations can be done directly through the restaurant but must be done immediately. In some instances, refunds may not be possible if the food has already been cooked or delivery has been discharged. If you have received the order and there is a problem with it then please get in touch with us.
If you have paid via PayPal with a credit or debit card, please contact the restaurant immediately.
Q10: How do I make changes to my order?
A: If you would like to make changes to the order, contact the restaurant directly. However, if the delivery has been discharged already, no changes can be made.
Q11: How do I know the restaurant received my order?
A: You will receive an email with the subject "Order Accepted", notifying you when the restaurant has received and accepted your order. If you chose collection, then you should wait until you receive this email before making plans to collect your food. If for any reason the restaurant is unable to accept your order, your order will be cancelled and you will be notified of this via email. Please make sure you place the order within the restaurants normal working hours.
Q12: What if I'm not at home when the delivery man comes by? Will they redeliver?
A: You will receive a confirmation email and from us, stating the delivery time of your order so you will be able to arrange for someone to be home when the delivery man comes by. Unfortunately, redelivery is not possible.
Q13: How do I resolve a problem or complaint with an order?
A: If there are any issues with the food or service you have received, please feel free to contact us. We will try our utmost to resolve the issue amicably and professionally.
Q14: I did not receive what I ordered. Why did this happen?
A: There may be times when a mistake has been made and items from your order are missing when the delivery is made. If possible, you should go through your delivery with the driver to confirm the correct items have been delivered. If something is missing, you can contact us to resolve the problem.
Q15: Is your site secure? How can I be sure?
A: Our website is secure and uses the latest technology to encrypt (SSL256 bit) your information. We constantly monitor your order so, no fear, we will take good care of your internet order.